FAQ
Questions and Answers.
Data center, cloud and server services
Find answers about services, orders, support and technical parameters.
The FAQ groups practical questions about VPS, dedicated servers, colocation, Cloud Pro, billing, DNS, email, SLA, backup and service maintenance.
Question group
SALES QUESTIONS
1. For what period can a dedicated server lease agreement be signed?
The dedicated server lease agreement can be signed for an indefinite period with a 30-day notice period, effective at the end of the next billing cycle after the termination request is submitted.
There is also an option to sign a fixed-term agreement (12, 24, or 36 months), which allows for a lower service price and guarantees a fixed rate throughout the contract duration.
There is also an option to sign a fixed-term agreement (12, 24, or 36 months), which allows for a lower service price and guarantees a fixed rate throughout the contract duration.
2. How quickly can the dedicated server lease service be activated?
The dedicated server lease and colocation service is activated within 3 business days.
3. How can I get a quote for the dedicated server lease service?
You can use our service calculator here.
You can also contact us via email at dh@etop.pl (sales department).
You can also contact us via email at dh@etop.pl (sales department).
4. How are electricity charges calculated for dedicated servers?
For dedicated server lease and colocation services, the flat fee for power and cooling is included in the monthly subscription fee.
5. What internet access services are available for dedicated servers?
Datahouse.net (eTOP Sp. z o.o.) is a telecommunications operator AS20853 and offers internet access services in two variants:
- Dedicated symmetric connection with a bandwidth of 100 Mb/s.
- Dedicated symmetric connection with a bandwidth of 1 Gb/s and a monthly transfer limit of 10 TB.
Both variants have a guaranteed CIR ratio of 100%, meaning the client gets the full bandwidth capacity.
- Dedicated symmetric connection with a bandwidth of 100 Mb/s.
- Dedicated symmetric connection with a bandwidth of 1 Gb/s and a monthly transfer limit of 10 TB.
Both variants have a guaranteed CIR ratio of 100%, meaning the client gets the full bandwidth capacity.
6. Do datahouse.net services comply with GDPR requirements?
Yes, all datahouse.net services comply with the technical, organizational, and formal requirements outlined in Article 28 of the GDPR Regulation.
Formal guarantees are already included in the Terms of Service.
Formal guarantees are already included in the Terms of Service.
7. Does datahouse.net have ISO certifications?
Yes, we have four certifications:
ISO 27001:2022 ISO 27001:2022
ISO 9001:2015 ISO 9001:2015
ISO 27017:2015 ISO 27017:2015
ISO 27018:2019 ISO 27018:2019
ISO 27001:2022 ISO 27001:2022
ISO 9001:2015 ISO 9001:2015
ISO 27017:2015 ISO 27017:2015
ISO 27018:2019 ISO 27018:2019
8. Where can I find the service regulations?
All service regulations are available at: Regulations
You can also contact us at dh@etop.pl to receive the regulations for a specific service.
You can also contact us at dh@etop.pl to receive the regulations for a specific service.
9. How to get to datahouse.net?
You can find us here: Address
10. For what period can a colocation agreement be signed?
The colocation service agreement can be signed for an indefinite period with a 30-day notice period, effective at the end of the next billing cycle after the termination request is submitted.
It is also possible to sign a fixed-term agreement (12, 24, or 36 months), which allows for a lower service price and guarantees a fixed rate throughout the contract duration.
It is also possible to sign a fixed-term agreement (12, 24, or 36 months), which allows for a lower service price and guarantees a fixed rate throughout the contract duration.
11. How quickly can the colocation service be activated?
The colocation service is activated within 1 business day.
12. How can I get a quote for the colocation service?
Use our service calculator:
Colocation rack server calculator
Cabinet lease calculator
You can also contact us via email at dh@etop.pl (sales department).
Colocation rack server calculator
Cabinet lease calculator
You can also contact us via email at dh@etop.pl (sales department).
13. How are electricity charges calculated for colocation?
For colocation of individual devices, the flat fee for power and cooling is included in the monthly subscription fee.
This fee is calculated based on the rated power of the colocated device's power supply, assuming 61% of the rated power as the basis for calculations.
This fee is calculated based on the rated power of the colocated device's power supply, assuming 61% of the rated power as the basis for calculations.
14. What internet access services are available for colocated devices?
datahouse.net (eTOP Sp. z o.o.) as a telecommunications operator AS20853 offers internet access services in two variants:
- Dedicated symmetric connection with a bandwidth from 10 Mb/s to 10 Gb/s (CIR 100%).
- Dedicated symmetric connection with a 1 Gb/s bandwidth, expandable to 10 Gb/s, and a monthly transfer limit from 1 TB to 100 TB.
The client decides which connection variant is best suited for their service.
- Dedicated symmetric connection with a bandwidth from 10 Mb/s to 10 Gb/s (CIR 100%).
- Dedicated symmetric connection with a 1 Gb/s bandwidth, expandable to 10 Gb/s, and a monthly transfer limit from 1 TB to 100 TB.
The client decides which connection variant is best suited for their service.
15. What Tier class data center is Datahouse.net?
Datahouse.net meets all Tier 3 ANSI/ITU-942 requirements, and in the newest part of the data center, it meets Tier 4 standards.
16. For what period can a virtual server lease agreement be signed?
The virtual server lease agreement can be signed for an indefinite period with a 30-day notice period, effective at the end of the next billing cycle after the termination request is submitted.
It is also possible to sign a fixed-term agreement (12, 24, or 36 months), which allows for a lower service price and guarantees a fixed rate throughout the contract duration.
Additionally, we offer a one-time service option for a period of 1 month.
It is also possible to sign a fixed-term agreement (12, 24, or 36 months), which allows for a lower service price and guarantees a fixed rate throughout the contract duration.
Additionally, we offer a one-time service option for a period of 1 month.
17. How quickly can the virtual server lease service be activated?
The virtual server lease service is activated within 1 business day.
18. How can I get a quote for the virtual server lease service?
Use our service calculator:
VPS Calculator
You can also contact us via email at dh@etop.pl (sales department).
VPS Calculator
You can also contact us via email at dh@etop.pl (sales department).
19. What are the maximum specifications for a virtual server?
Customers can freely configure a virtual server based on the following maximum specifications:
- Number of cores: up to 16
- Amount of RAM: up to 64 GB
- Storage size: up to 1000 GB
- Type of storage: SSD or NVMe
- Number of cores: up to 16
- Amount of RAM: up to 64 GB
- Storage size: up to 1000 GB
- Type of storage: SSD or NVMe
20. What internet access services are available for virtual servers?
datahouse.net (eTOP Sp. z o.o.) as a telecommunications operator AS20853 offers a 1 Gb/s virtual access port to each leased virtual server.
Question group
TECHNICAL QUESTIONS
1. Do I need to have my own telecommunications cabinet to use the colocation service?
No, owning your own cabinet is not required. We offer the option to use our telecommunications cabinets, either by renting the entire cabinet or half of it, depending on the selected service.
2. How is the power supply for colocated devices handled?
The power supply for colocated devices is provided in a way that ensures continuous operation. The client is typically connected to a set of large online UPS units, which regenerate output power using inverters.
Additionally, behind the UPS units, there are devices that automatically switch to diesel engine-powered generators, ensuring full backup in case of a power outage from the grid.
Additionally, behind the UPS units, there are devices that automatically switch to diesel engine-powered generators, ensuring full backup in case of a power outage from the grid.
3. What does the "redundant power supply" option mean?
The "redundant power supply" option provides additional protection for the devices' power. If the client's device has redundant (dual) power supplies, it is possible to connect the second power supply to a separate UPS system.
This ensures that even in the event of an inverter failure in one of the UPS units, the device will continue to operate without interruption, providing maximum reliability of the service.
This ensures that even in the event of an inverter failure in one of the UPS units, the device will continue to operate without interruption, providing maximum reliability of the service.
4. How can I connect several servers at datahouse.net to communicate with each other?
You can connect your servers in two ways:
1. Colocate your own switch in our infrastructure.
2. Lease ports on our switch, which will allow easy and efficient connection of your servers into a single network.
Contact our team to discuss the details and choose the best solution for your needs.
1. Colocate your own switch in our infrastructure.
2. Lease ports on our switch, which will allow easy and efficient connection of your servers into a single network.
Contact our team to discuss the details and choose the best solution for your needs.
5. What happens when the space for my Simple Backup service runs out?
When the space on the Simple Backup service runs out, a "DISK FULL" message will appear. However, before this happens, the client will automatically be alerted via email about the impending disk space exhaustion, allowing them to take appropriate action.
6. Can I have an internet connection from another provider besides the one offered by datahouse.net?
Yes, at datahouse.net you can connect an internet link from another provider. Most operators have their access points within datahouse.net, allowing you to use their services seamlessly within our infrastructure.
Contact us for more information and assistance with the setup.
Contact us for more information and assistance with the setup.
7. Can I order a direct link to foreign operators or TPSA bypassing the datahouse.net routers?
Yes, at Datahouse.net it is possible to order a direct link to Tier 1 operators or TPSA, bypassing the datahouse.net routers. The customer's service can be terminated directly at the router of the chosen operator, ensuring optimal performance and minimizing latency.
Contact us for more details and to configure a solution tailored to your needs.
Contact us for more details and to configure a solution tailored to your needs.
8. What should I do in case of a failure of my server colocated at Datahouse.net?
In case of a server failure, report the issue as soon as possible using one of the following options:
1. By phone: Call (22) 578 0330 for immediate assistance.
2. By email: Contact us by sending a report to our email address.
3. Through the website: Report the issue using the form on our website.
Depending on the type of failure, you can either get help from our service team or schedule a visit to the colocation center to perform the repair yourself.
1. By phone: Call (22) 578 0330 for immediate assistance.
2. By email: Contact us by sending a report to our email address.
3. Through the website: Report the issue using the form on our website.
Depending on the type of failure, you can either get help from our service team or schedule a visit to the colocation center to perform the repair yourself.
9. My leased server has stopped working – when will it be repaired?
In the case of a leased server failure from datahouse.net, the repair is carried out according to the purchased SLA level. The repair process begins immediately upon receiving the report. You can report the issue using:
10. Can I access traffic load graphs for my connections?
Yes, access to traffic load graphs is available. Contact our customer support team for more information and to activate this service. We will be happy to assist you in configuring access to the appropriate monitoring tools.
11. Can I use Datahouse.net's secondary DNS servers while hosting my servers there?
Yes, clients with servers at datahouse.net can use the secondary DNS service for free, which is included in the service price. Contact us to activate this functionality.
12. Can I use the BGP protocol with PI addressing?
Yes, Datahouse.net offers BGP protocol support, and it is available free of charge. Contact us for more information and to configure BGP for your PI addressing.
13. Can I have the option for remote reboot or access to KVM IP?
Yes, we offer both the remote reboot option and access to KVM IP:
1. Remote reboot: This feature allows for temporarily disconnecting the power of devices on request, sent via the web interface.
2. IP KVM: We provide remote access to the server, including virtual media support (CD/DVD ROM). The IP KVM service can be available either permanently or temporarily, e.g., during software installation.
Contact us to activate these options or to get more information.
1. Remote reboot: This feature allows for temporarily disconnecting the power of devices on request, sent via the web interface.
2. IP KVM: We provide remote access to the server, including virtual media support (CD/DVD ROM). The IP KVM service can be available either permanently or temporarily, e.g., during software installation.
Contact us to activate these options or to get more information.
14. What should I do if emails from my server are being blocked by Microsoft servers?
If emails from your server are being blocked by Microsoft servers (e.g., outlook.com, live.com, hotmail.com, msdn.com), please follow these steps:
1. Fill out the Microsoft support form: The quickest way is to complete the form available at this address: Form
2. Send the bounce-back email details: If the form is unclear or you encounter difficulties, send the details of the bounced email (the "bounce-back") to dat@etop.pl. Our team will assist you in resolving the issue.
Feel free to contact us for any additional questions!
1. Fill out the Microsoft support form: The quickest way is to complete the form available at this address: Form
2. Send the bounce-back email details: If the form is unclear or you encounter difficulties, send the details of the bounced email (the "bounce-back") to dat@etop.pl. Our team will assist you in resolving the issue.
Feel free to contact us for any additional questions!
15. What web engines can be pre-installed on a high-performance server for a website?
Both on virtual and dedicated servers, we offer pre-configured and pre-optimized systems tailored to your needs. We recommend the following web engines:
1. Apache – a popular and versatile web server, ideal for most applications.
2. Nginx – a high-performance web server, excellent for high-traffic websites and modern applications.
3. LiteSpeed (Community) – precompiled and optimized for maximum performance, especially useful for PHP-based applications.
Contact us to choose the best solution for your website!
1. Apache – a popular and versatile web server, ideal for most applications.
2. Nginx – a high-performance web server, excellent for high-traffic websites and modern applications.
3. LiteSpeed (Community) – precompiled and optimized for maximum performance, especially useful for PHP-based applications.
Contact us to choose the best solution for your website!
16. Can I manage SSL certificates through cPanel?
Yes, in cPanel, you can easily manage SSL certificates. Available features include:
- Installing new SSL certificates,
- Renewing existing certificates,
- Deleting SSL certificates.
The cPanel interface provides intuitive tools that allow for efficient SSL certificate configuration for your website.
- Installing new SSL certificates,
- Renewing existing certificates,
- Deleting SSL certificates.
The cPanel interface provides intuitive tools that allow for efficient SSL certificate configuration for your website.
17. How can I manage domains in cPanel?
In cPanel, you can manage domains by adding, removing, and configuring domains, subdomains, aliases, and managing DNS zones, all through an intuitive panel.
18. How can I configure mailboxes and set up anti-spam filters in cPanel?
In cPanel, you can manage mailboxes, configure SPF, DKIM, and DMARC settings, and use advanced anti-spam filters such as MailScanner.
19. How can I manage virtual machines in Virtuozzo?
Virtual machine management in Virtuozzo is done through a dedicated administration panel, which allows you to perform operations such as starting, stopping, cloning, and creating backups of virtual machines.
20. Can I manage multiple Virtuozzo servers from a single console?
Yes, Virtuozzo allows you to manage multiple virtualization hosts from a single central console, making it easier to scale and efficiently manage large infrastructures.
21. How can I authorize someone for physical access to my server?
To authorize someone for physical access to your server, send us a message at etop@etop.pl or notify us in person when the individual visits, providing the document number they will use for identification.