DORA and resilient ICT services for finance: what to check in an infrastructure provider

A practical ICT infrastructure checklist for banks, fintech, accounting offices and providers supporting financial processes.

Fresh 2026 guide

DORA and resilient ICT services for finance: what to check in an infrastructure provider

DORA is not just a compliance document. For infrastructure it means practical ICT resilience questions: where the system runs, how fast it recovers, who reacts, how backup is tested and how provider and incident documentation is kept.

Short answer

DORA is not just a compliance document. For infrastructure it means practical ICT resilience questions: where the system runs, how fast it recovers, who reacts, how backup is tested and how provider and incident documentation is kept.

Critical or important function

First define which financial processes are critical or important, which systems support them and which infrastructure elements are required.

ICT provider and supply chain

In practice contracts, SLA, subcontractors, data location, audit rights, exit plan, escalation channels and service evidence matter.

Resilience, backup and DR

DORA requires continuity thinking: RPO, RTO, restore tests, monitoring, logs, incident procedures and a real service-start plan after failure.

DataHouse role

DataHouse can provide the infrastructure layer: colocation, servers, VPS/Cloud Pro, backup, monitoring, administration, AS20853 network, ISO certifications and technical documentation.

Practical checklist

  1. List critical and important functions, plus systems, databases, integrations and data that support them.
  2. Map ICT providers, subcontractors, data locations, SLA, emergency contacts and responsibility split.
  3. Define RPO/RTO, retention, restore tests, backup monitoring, logs and DR scenarios.
  4. Check whether contracts and procedures cover incidents, escalation, reports, changes and exit planning.
  5. Map requirements to DataHouse services: colocation, Cloud Pro, dedicated servers, backup, administration, monitoring and private rooms.

Frequently asked questions

Does a data center alone ensure DORA compliance?

No. A data center is an ICT supply-chain element. It can provide infrastructure, documentation and processes, but compliance also requires governance on the financial entity side.

What should be checked in an infrastructure provider for DORA?

SLA, certifications, data location, backup, DR, monitoring, physical access, logs, subcontractors, incident procedures and exit conditions.

Does DORA matter for fintech and accounting providers?

Yes, if they support financial processes or are part of the ICT chain. The legal scope needs assessment, while infrastructure should be designed for resilience.