CVE-2026-102489: Zammad GmbH Zammad Session Fixation Vulnerability

What is known

Zammad versions 6.3.0 to 6.5.4 are vulnerable a session hijack vulnerability that leads to remote code execution as the zammad user. The bug is also present in version 7.0.0 to version 7.1.2, but not exploitable due to changes in the underlying framework.

Business impact

Successful exploitation of CVE-2026-102489, a critical vulnerability (CVSS 9.4) affecting Zammad, may affect the confidentiality, integrity or availability of the vulnerable environment. The exact impact depends on the installed version, exposed interfaces and deployment configuration. CISA lists this vulnerability in the Known Exploited Vulnerabilities catalog, so exposed systems should be treated as a priority.

Recommended administrator action

Confirm whether Zammad is present and compare installed versions with the vendor advisory and NVD record. Apply the vendor patch or documented mitigation; until remediation is complete, reduce exposure of affected interfaces, review relevant logs and monitor for indicators of exploitation. Where applicable, include the CISA KEV remediation due date of 2026-10-05 in the change plan. DataHouse can support version verification, managed patching, network exposure reduction, log review and backup validation for dedicated, cloud and colocated environments.

Sources

• NVD
• CISA KEV
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