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CVE-2025-12023: wsdesk vulnerability
CVE-2025-12023: medium vulnerability affecting wsdesk. Check CVSS, KEV status, business impact and recommended administrator actions.
- CVSS
- 4.3 MEDIUM
- EPSS
- 8.21%
- Known exploited
- not in KEV
- Product
- wsdesk
What is known
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.
Business impact
Successful exploitation of CVE-2025-12023, a medium vulnerability (CVSS 4.3) affecting wsdesk, may affect the confidentiality, integrity or availability of the vulnerable environment. The exact impact depends on the installed version, exposed interfaces and deployment configuration.
Recommended administrator action
Confirm whether wsdesk is present and compare installed versions with the vendor advisory and NVD record. Apply the vendor patch or documented mitigation; until remediation is complete, reduce exposure of affected interfaces, review relevant logs and monitor for indicators of exploitation. DataHouse can support version verification, managed patching, network exposure reduction, log review and backup validation for dedicated, cloud and colocated environments.