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CVE-2024-13606: js help desk vulnerability
CVE-2024-13606: high vulnerability affecting js help desk. Check CVSS, KEV status, business impact and recommended administrator actions.
- CVSS
- 7.5 HIGH
- EPSS
- 34.06%
- Known exploited
- not in KEV
- Product
- js help desk
What is known
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
Business impact
Successful exploitation of CVE-2024-13606, a high vulnerability (CVSS 7.5) affecting js help desk, may affect the confidentiality, integrity or availability of the vulnerable environment. The exact impact depends on the installed version, exposed interfaces and deployment configuration.
Recommended administrator action
Confirm whether js help desk is present and compare installed versions with the vendor advisory and NVD record. Apply the vendor patch or documented mitigation; until remediation is complete, reduce exposure of affected interfaces, review relevant logs and monitor for indicators of exploitation. DataHouse can support version verification, managed patching, network exposure reduction, log review and backup validation for dedicated, cloud and colocated environments.