Regulations for Virtualization / VPS Services

Regulations for Virtualization / VPS Services
Terms and Conditions for the Provision of Virtualization Services by ETOP sp. z o.o.,
offered under the trademark DataHouse.pl, effective as of 5 of September 2025
 


Article 1
Definitions
1.1 Virtual Server – a server based on virtualized resources located on the Operator’s physical equipment.
1.2 Cloud Server – a virtual server hosted on resources constituting a public cloud or a private cloud.
1.3. Virtualization Platform – physical server(s) configured to host virtual servers.
1.4. Public Cloud – the Operator’s cloud environment shared among Subscribers’ servers.
1.5. Physical Node – a physical server forming part of the virtualization platform, private cloud, or public cloud.
1.6. Operating System – the basic server software enabling the installation of applications and interaction with the hardware or virtual platform.
1.7. Regulations – these Terms and Conditions.
1.8. General Regulations – the General Terms and Conditions for the Provision of Services by ETOP sp. z o.o.
1.9. Agreement – the service agreement incorporating these Regulations as its integral part.
1.10. Service – the service described in the Agreement incorporating these Regulations.
1.11. Administration Regulations – the Terms and Conditions for the Provision of System Administration Services by ETOP sp. z o.o..
 
Article 2
General Provisions
2.1 These Regulations constitute Specific Regulations within the meaning of Article 1.2 of the General Regulations.
2.2. The provisions of these Regulations shall prevail over the provisions of the General Regulations.
2.3. Where these Regulations contain no specific provision, the provisions of the General Regulations shall apply.
2.4. The provisions of the Agreement incorporating these Regulations shall prevail over the provisions hereof.
2.5. Issues not covered in the Agreement are governed by these Regulations and the General Regulations.
2.6. Since the Service Agreement comprises the service of “signal transmission in a telecommunications network” within the meaning of the Electronic Communications Law and also comprises elements subject to the Act on the Provision of Electronic Services, the performance of the Agreement shall be governed accordingly by the provisions of both statutes. In particular, with respect to complaint handling, service suspension and limitation, Operator’s liability and obligations, termination, withdrawal, early termination, liability for damages, Subscriber identification, and the secrecy of electronic communications, the provisions of the Electronic Communications Law shall apply.
 
 
Article 3
Operator’s Obligations
3.1 Operator udostępnia zasoby wirtualne opisane Umową na zasadach i w rozmiarze nią opisanych i zgodnie z postanowieniami Regulaminu i Regulaminu Ogólnego.
3.2. Operator zapewnia ciągłość działania Usługi w zgodzie z dokumentacją i ogólnie stosowanymi dobrymi praktykami.
3.3. W przypadku usługi dzierżawy Serwera Wirtualnego opartego o Chmurę Publiczną Operator zapewnia wykonanie kopii zapasowej, co najmniej raz na 7 dni, i utrzymywanie co najmniej ostatniej kopii.
3.4. Operator zapewnia iż kopie zapasowe opisane punktem powyżej utrzymywane są na odrębnych zasobach fizycznych niż Node Fizyczny na którym posadowiona jest Serwer Wirtualny.
3.5. Operator zobowiązany jest do zachowania wszelkich danych zgromadzonych na zasobach opisanych Umową w tajemnicy na zasadach tajemnicy służbowej – telekomunikacyjnej.
3.6. Operator wykonuje prace administracyjne nad zasobami wirtualizującymi w zgodzie z zapisami Regulaminu Administracji, przy czym, o ile Umowa nie stanowi inaczej, dla poszczególnych typów usług przyjmuje się limity roboczogodzin:
3.6.1 dla usługi Serwera Wirtualnego i Cloud opartego o Chmurę Publiczną – bez limitów,
3.6.2 dla usługi Platformy Wirtualizacyjnej – w rozmiarze 5 godzin miesięcznie.,
3.6.3 dla usługi Chmury Prywatnej w rozmiarze 5 godzin miesięcznie..
3.7. W przypadku przekroczenia limitów ilości roboczogodzin w danym okresie rozliczeniowym Abonent zobowiązany jest do uiszczenia opłaty za roboczogodziny nadliczbowe, według cennika operatora obowiązującego z dnia wykonania godzin nadliczbowych, o ile Umowa nie stanowi inaczej i w przypadku gdy prace takie były wykonane na zlecenia Abonenta.
3.8. O ile Abonent nie ma zawartej odrębnej Umowy o Świadczenie Usług Administracji Systemowej wszelkie prace opisane powyżej dotyczą tylko i wyłącznie prac wykonywanych na poziomie Platformie Wirtualizującej, lecz nie na maszynach wirtualnych na niej posadowionych o ile wykonywane prace nie dotyczą interakcji Systemu Operacyjnego Serwera Wirtualnego z systemem Wirtualizującym.
3.9. Operator jest zobowiązany do przekazania danych dostępowych do zasobów objętych usługą z dniem jej uruchomienia co w szczególności oznacza:
3.9.1 hasło administrator/root maszyny wirtualnej w przypadku Usługi polegającej na dzierżawie Serwera Wirtualnego w oparciu o Chmurę Publiczną.
3.9.2 Hasło administratora panelu zarządzającego Serwerami Wirtualnymi w przypadku Usługi dzierżawy Platformy Wirtualizującej lub hasło root Noda Fizycznego.
3.9.3 Hasło administratora panelu zarządzającego w przypadku Usługi polegającej na dzierżawie Chmury Prywatnej.
3.10. W przypadku zakończenia usługi Operator jest zobowiązany do niezwłocznego usunięcia danych Abonenta z wyłączeniem sytuacji w której nastąpiło naruszenie prawa, które wymaga zabezpieczenia materiału dowodowego, lub z mocy prawa wynika wymóg zabezpieczenia danych.
3.11. Operator informuje Abonenta o sytuacji niewystarczających zasobów, lub zbliżania się do niebezpiecznego poziomu zużycia przydzielonych zasobów.
3.12. Operator zapewnia logiczną separacje zasobów Abonenta od zasobów wykorzystywanych przez podmioty trzecie.
Article 3
Operator’s Obligations
3.1 The Operator shall make available the virtual resources described in the Agreement, in the scope and manner specified therein, and in accordance with these Regulations and the General Regulations.
3.2. The Operator shall ensure continuity of the Service in accordance with documentation and generally accepted good practices.
3.3. In the case of a lease of a Virtual Server based on the Public Cloud, the Operator shall perform a backup at least once every 7 days and shall retain at least the most recent backup.
3.4. The Operator shall ensure that the backups referred to above are maintained on separate physical resources from the Physical Node hosting the Virtual Server.
3.5. The Operator shall keep all data stored within the resources covered by the Agreement confidential, pursuant to the rules of telecommunications secrecy.
3.6. The Operator shall perform administrative tasks over the virtualization resources in accordance with the Administration Regulations, provided that, unless otherwise agreed in the Agreement, the following limits of working hours apply:
3.6.1. For Virtual Server and Cloud services based on the Public Cloud – unlimited;
3.6.2. For Virtualization Platform services – up to 5 hours per month;
3.6.3. For Private Cloud services – up to 5 hours per month.
3.7. If the limit of working hours is exceeded in a given billing period, the Subscriber shall pay for additional hours in accordance with the Operator’s price list in force on the date such additional work is performed, unless the Agreement provides otherwise, provided that such work was carried out at the Subscriber’s request.
3.8. Unless the Subscriber has concluded a separate Agreement for System Administration Services, all work referred to above relates solely to work performed at the level of the Virtualization Platform and not on virtual machines hosted thereon, unless such work relates to interaction between the Operating System of the Virtual Server and the virtualization system.
3.9. The Operator shall provide access credentials to the resources covered by the Service on the date of activation thereof, in particular:
3.9.1. Administrator/root password of the virtual machine in the case of a Virtual Server leased within the Public Cloud.
3.9.2. Administrator password to the management panel for Virtual Servers in the case of a leased Virtualization Platform, or the root password of the Physical Node.
3.9.3. Administrator password to the management panel in the case of a leased Private Cloud.
3.10. Upon termination of the Service, the Operator shall promptly delete the Subscriber’s data, except where there has been a breach of law requiring the preservation of evidence, or where retention of data is mandated by law.
3.11. The Operator shall inform the Subscriber of insufficient resources or the approach to a critical level of utilization of the allocated resources.
3.12. The Operator shall ensure logical separation of the Subscriber’s resources from those used by third parties.
 
Article 4
Subscriber’s Obligations
4.1. The Subscriber shall keep access credentials provided upon activation of the Service confidential.
4.2. The Subscriber may provide access credentials obtained in the course of using the Service to a third party at its own risk.
4.3. In the Agreement, and on the basis of a power of attorney issued during the term of the Service, the Subscriber shall authorize specific individuals to contact the Operator. The Operator shall not provide any data or perform any instructions received from persons not so authorized by the Subscriber.
4.4. At the Operator’s request, the Subscriber shall provide current access credentials through a secure channel for the purpose of carrying out administrative work. If such data are not provided, the Operator shall suspend execution of the order until receipt thereof.
4.5. If a Service other than one based on the Public Cloud includes a resource designated for backups, the Subscriber shall provide the Operator with a backup policy, which constitutes a condition precedent to the performance of such backups.
4.6. The Subscriber shall promptly inform the Operator of any identified technical issues.
 
Article 5
Liability
5.1. The Operator shall be contractually liable for improper performance of the Service in accordance with the Agreement, but not exceeding the value of the Subscription Fee for the billing period in which the event giving rise to the claim occurred.
5.2. The Operator shall be liable under general principles only if fault can be attributed to it as the direct cause of the damage.
5.3. The Operator shall not be liable beyond what is provided in the Agreement for failures that could not have been foreseen, or which could have been foreseen but where the Operator took all necessary remedial measures.
5.4. The Operator shall not be liable if the Subscriber, whether intentionally or unintentionally, grants system access to third parties.
5.5. The Operator shall not be liable for the operation of Operating Systems hosted on virtual resources not subject to a lease agreement with the Operator, nor for the operation of “open‑source” applications or services installed thereon.
5.6. The Operator shall not be liable for any losses resulting from the Subscriber’s failure to notify the Operator of identified technical issues.
5.7. The Operator shall not be liable for data and backups performed onto external media not within the Operator’s resources.
5.8. The Operator shall not be liable for losses caused by resource overrun, particularly where the Operator had informed the Subscriber of such risk in accordance with Article 3.11 hereof.

 
Article 6
Software
6.1. The Operator shall install, configure, and maintain the virtualization software covered by the Agreement.
6.2. The Operator shall manage virtualization software resources, including proper licensing with the software producer.
6.3. The Operator shall pre‑install software on Virtual Servers where this is covered by the Agreement.
6.4. At the Subscriber’s request, the Operator shall pre‑install Open‑Source software on the Virtual Servers created under the Agreement, provided that such software is compatible with the virtualization system.
6.5. The Operator may provide binary images of the Virtual Server to the Subscriber only if they do not contain licensed software leased from the Operator.
6.6. Installation of licensed software on Virtual Servers leased from the Operator, and activation of license keys, may only be performed by the Operator. The Subscriber shall provide the Operator with the necessary access credentials to perform the foregoing.
6.7. Reinstallation of system software is not included in the services described in Article 3 of these Regulations and may be carried out either under a one‑off order or within Subscription Hours under a separate administration services agreement.
 

 
Article 7
Network Resources
 
7.1. The number of network resources assigned to the Service shall be defined in the Agreement.
7.2. The Operator shall provide general protection against DDOS attacks for all Services covered by the Agreement.
7.3. In the event of unauthorized access, a threat to other Subscribers’ services resulting from harmful use of the Service, or an obvious breach of law, the Operator shall have the right to immediately or automatically limit or disconnect network access to the Service.
7.4. In the case of such an event, the Operator shall promptly inform the Subscriber using one of the communication methods specified in the Agreement.
7.5. The Operator shall have the right to take any action necessary to eliminate the cause of unavailability resulting from misconfigured Virtual Servers or Virtual Private Networks, including, in particular, network looping, “ARP storms,” and address conflicts.

 
Article 8
Planned and Maintenance Work
8.1. Maintenance work not causing unavailability of the Service may be performed by the Operator at any time.
8.2. Maintenance work requiring suspension of the Service may be performed daily between 23:00 and 06:00.
8.3. The Operator shall inform the Subscriber of such maintenance at least 3 days in advance.
8.4. In the case of work performed due to an urgent need to ensure security and stability of the Service and the data stored therein, the Operator is authorized to take any necessary action at any time. The Operator shall promptly notify the Subscriber of such work using the contact details provided in the Agreement.

 
Article 9
Final Provisions
9.1. These Regulations enter into force on 5 September 2025.
9.2. These Regulations apply to Agreements which incorporate them by reference.
9.3. In the event of amendment of these Regulations, the version applicable shall be the one in force on the date of conclusion of the Agreement, unless the amendment increases the Subscriber’s rights or results from a generally binding act of higher rank.